"It's people with head coverings we worry about"

My daughter was harassed by a store manager and an employee there about her head scarf. While she was in the store another gentleman left his bag by the door so as not to be accused of stealing and went to grab his stuff. He realized that he forgot his wallet in his bag, left his stuff at the counter, and then went to grab it. The person behind the counter told him not to worry about it and bring his bag with him. He or she went on to say it’s mostly people with head coverings they worry about, then while looking at my daughter, “You don’t know if they are hiding something under there,” making a reference to stealing. My daughter paid for her stuff and left.

I called the following day for an explanation and possibly an apology and was called a Karen for complaining, told that that wasn’t what happened, and he had the whole thing on tape. He also explained that anyone that comes in with a hoodie would be asked to bring down the hood. I called again demanding to speak to someone else he told me to stop wasting his time and don’t I have anything better to do and then hung up. My daughter won’t be going there again because she feels unsafe. How terribly sad.